Uplifting Goods stands behind its products and service. If for any reason you are not satisfied with an item you have purchased, simply return it within 30 days of the order date for a full credit of the purchase price to the original payment method. However, we only accept items that are still in their original condition and packaging and a Return Authorization (RA#) is required.
There are no returns accepted for Good Medicine Balls, Glowology items, gift certificates, and sale items. All purchases of original artwork must be returned directly to the artist and the artist is responsible for providing directions regarding your return. Please contact them directly if a return is necessary.
Click here to email us via our contact page with your order number to obtain a return authorization number (RA#) and return address. Please include a copy of the original invoice and return the item with an insured courier and retain a receipt. Uplifting Goods is not responsible for items damaged or lost in transit. Items returned without a proper RA# will be returned back to the customer.
All return requests will be processed after our returns department inspects and verifies the condition of the item. Refunds are usually issued within 3-5 days after receiving the item.
All ground orders are processed and shipped within 1-2 business days via USPS. Orders with priority shipping will be processed on the same day if received by 1pm CST (excludes weekends and holidays). In the event of a delay or if something is out-of-stock, we will notify you via email.
FREE SHIPPING OFFER! We are pleased to offer free STANDARD shipping for orders over $49 within the continental US only. This does not apply to purchases of original artwork, which are shipped directly from the artist. Shipping charges on original artwork are included in the purchase price. Orders under $49 will ship for a flat rate of $6.99.
We also offer USPS Priority Mail and Priority Mail Express. These rates are based on weight and destination and will be calculated for your order by entering your zip code in our shipping estimator in the shopping cart. The cut-off time for same-day expedited shipping is 3pm CST Monday-Friday.
You will receive an email the day your order is shipped which will include tracking information. Once your package has been delivered to our shipper, we do not take responsibility for the delivery of the shipment to you. Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather at the driver's discretion. This could include the front door, side porch, back porch and garage area.
We are required to collect sales tax in Illinois, which is were we are located. If you are shipping to an address in Illinois, taxes will be calculated at 7.0% of the merchandise total. We do not collect tax on gift certificates.